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		<title><![CDATA[Order Inquiries/ Check Status - Knowledgebase Articles]]></title>
		<link><![CDATA[http://www.customerservicesite.com/esupport/index.php?_m=knowledgebase&_a=view&parentcategoryid=16]]></link>
		<description><![CDATA[Knowledgebase Articles Provided By BroadbandOffers.com]]></description>
		<language><![CDATA[en-us]]></language>
		<copyright><![CDATA[BroadbandOffers.com]]></copyright>
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			<title><![CDATA[Check Status of Order]]></title>
			<link><![CDATA[http://www.customerservicesite.com/esupport/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=28]]></link>
			<description><![CDATA[Please use our <a href="http://secure.broadbandoffers.com/support/lookups/new" id="bodylink"><u>order lookup tool</u></a> to check on the status of your order.]]></description>
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			<title><![CDATA[It appears my account was charged twice]]></title>
			<link><![CDATA[http://www.customerservicesite.com/esupport/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=13]]></link>
			<description><![CDATA[When you are placing your order and hit the "Submit" button, your credit card is "pre-authorized" for the amount of the purchase.  Should there be an error in your input and you have to re-submit the order, each submission creates a "pre-authorization" an]]></description>
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			<title><![CDATA[I don't recognize this transaction on my card statement]]></title>
			<link><![CDATA[http://www.customerservicesite.com/esupport/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=16]]></link>
			<description><![CDATA[If your credit card statement is showing a transaction from "www.broadbandoffers.com/who" , you placed an order for a cable modem, in conjunction with an order of High Speed Internet service.

The modem is the piece of hardware that sits between your co]]></description>
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			<title><![CDATA[I didn't find the answer to my question]]></title>
			<link><![CDATA[http://www.customerservicesite.com/esupport/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=17]]></link>
			<description><![CDATA[If you need further assitance, please contact us:  

Copy and paste this link into your browser and be sure to put your question in the subject line.  An answer will be on it's way to you soon.  Most questions are answered the next business day.

<a h]]></description>
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			<title><![CDATA[Can I cancel my cable modem order once it is purchased?]]></title>
			<link><![CDATA[http://www.customerservicesite.com/esupport/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=53]]></link>
			<description><![CDATA[To ensure that you receive your cable modem purchase swiftly and efficiently, Broadbandoffers.com processes all orders immediately. Therefore, cable modem orders are unable to be canceled once they are in our system. However, we would be happy to provide ]]></description>
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			<title><![CDATA[Where do I find my cable modem order confirmation number and why do I need it?]]></title>
			<link><![CDATA[http://www.customerservicesite.com/esupport/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=58]]></link>
			<description><![CDATA[After you placed your cable modem order, we sent you an e-mail confirming your purchase. Within this e-mail, you will find your confirmation number. Be sure to hold on to this e-mail, you will need the number to complete your rebate submission forms. ]]></description>
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			<title><![CDATA[How do I order the cable modem if I initially declined the rebate offer?]]></title>
			<link><![CDATA[http://www.customerservicesite.com/esupport/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=60]]></link>
			<description><![CDATA[To qualify for the cable modem rebate offer you must sign up for High Speed Internet service through Broadbandoffers.com.
If you already ordered High Speed Internet service through Broadbandoffers.com, you can place your cable modem order now by clicking]]></description>
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			<title><![CDATA[When will I receive my cable modem?]]></title>
			<link><![CDATA[http://www.customerservicesite.com/esupport/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=61]]></link>
			<description><![CDATA[Most cable modem orders are shipped within 48 hours of the purchase date.  Depending on delivery time with Fed Ex, shipment can take anywhere from 1 to 6 days. Watch your inbox for an e-mail confirming your Fed Ex shipping and tracking information. This w]]></description>
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			<title><![CDATA[Is the cable modem promotion valid for non-Cable TV subscribers?]]></title>
			<link><![CDATA[http://www.customerservicesite.com/esupport/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=64]]></link>
			<description><![CDATA[Absolutely. The cable modem offer is available to anyone who signs up for new High Speed Internet service through Broadbandoffers.com, regardless of whether you are a Cable TV subscriber. ]]></description>
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			<title><![CDATA[What should I do if I entered my information to search for High Speed Internet service and received an error message?]]></title>
			<link><![CDATA[http://www.customerservicesite.com/esupport/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=65]]></link>
			<description><![CDATA[If you should receive this error message, please close your browser window and then re-open it. Go to www.broadbandoffers.com and click on Get Offers Now!. Re-enter your address to search for serviceability and click submit. 

If the problem persists, p]]></description>
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